SHIPPING INFORMATION
SHIPPING TIMES
Most orders are picked and shipped in two business days but sometimes it can take a little longer. Post is generally sent out on Monday, Wednesday and Friday.EXPRESS SHIPPING?
Please note "express shipping" and similar services are 'freight service names" not a promise of expedited service.They are not an assurance we will drop everything else and do your order first. It simply means that when shipped it will go via the service of that name where possible with whatever service level the provider offers.
DOMESTIC:
Shipping is a rate variable to anywhere in Australia with Australia Post.; If it has been longer than 14 days, please contact customer service at sales@pinballspareparts.com.au or you can trying calling us on +61 3 9720 6422 Monday through Friday 10AM-4PM AEST. email is preferred
INTERNATIONAL:
If every item in your order is in stock your order will usually arrive in 14 business days via air , but may take longer depending on customs and local post office shipping procedures.
RETURNS
Returns will not be accepted unless prior approval is given. All claims are to be made within 7 days of receipt. All returns incure a 20 percent restocking charge.
REFUND POLICY
Simply send an email to sales@pinballspareparts.com.au stating your receipt number and contact details and request a return authorization number. We will then contact you to discuss, email you an authorization and return instructions.
SHORTAGE OR DAMAGED GOODS
All claims are to be made within 7 days of receipt.
